Clinical Experts, Responsible Care

Our goal is to help you receive appropriate and timely access to high cost medications that require <b>Prior Authorization</b> by your benefit plan. Ensuring responsible use of plan resources will help its sustainability in supporting your health long term.

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The Process

Step 1

Find your Prior Authorization Form

Step 2

Complete the form with your doctor

Step 3

Submit your form to FACET by e-mail or fax for review

Step 4

Our clinical experts will reach a decision on your claim and notify you and your doctor

Over

1,000,000

Canadians covered under FACET

99%

of reviews completed in under a week

Over

10,000

submissions reviewed

Frequently Asked Questions

What is FACET?

All Prior Authorization that currently takes place in Canada is drug-based Prior Authorization – meaning that a doctor must fill out a specific form for a specific drug they are looking to prescribe. FACET is different – the focus is on you and your health condition, not just the drug. We need appropriate disease-state based information to determine which therapy is the most appropriate for you based on your existing disease state and past drug therapy. The only way to ensure plan resources are being used appropriately is to examine your disease state characteristics and previous drug therapy in detail. That requires a different approach to what is available today.

How does FACET protect my personal health information?

What criteria does FACET use to reach a decision?

How can I ensure that my claim is processed as quickly as possible?

The best way to do this is to ensure that the form is completed as thoroughly and accurately as possible. Some helpful reminders include: <ul><li>Be sure to read and sign the consent page</li><li>Include your email for faster replies from our pharmacy team and to receive renewal reminders if you are approved for a long-term/chronic medication</li><li>Ensure that your doctor fills in all required clinical information as indicated on the form and attach any relevant supporting documentation (imaging results, blood counts, clinical notes, etc.)</li><li>If you reside in a pharmacare province (British Columbia, Saskatchewan, Manitoba), please ensure to include the decision letter from the provincial program as well.</li></ul>

My doctor charges a fee for filling out the prior authorisation form, will I be reimbursed for that fee?

My Patient Support Program coordinator offered to start me on this medication for the time being, will this increase my chances of being approved?

What are the possible FACET outcomes?

There are three (3) possible outcomes within FACET: <ol><li>Claim is Approved as submitted.</li><li>Claim is Conditionally Approved – A decision was made that specialty therapy is approved for you, but the medication and/or dosage regimen prescribed must be altered for approval (i.e. a more cost-effective, evidence-based medication or regimen is required). This happens in cases where multiple therapies exist, and some may be substantially more expensive than others, but not have any additional safety or effective evidence to justify the increased cost to the plan.</li><li>Claim is Declined – This happens in cases where you either do not meet evidence-based clinical criteria for any specialty medication for a given disease-state, or where a medication does not meet established cost-effective thresholds and is not an eligible benefit under a given plan. For example, there are medications on the market today that are not covered by any Provincial or Federal Government plan because the cost outweighs the clinical benefit and therefore is not eligible for coverage.</li></ol>

If I’m approved, am I covered at 100%?

If my FACET claim is approved, do I ever need to have a claim reassessed?

Why is FACET suggesting a different medication than my doctor/specialist?

Can my doctor appeal a FACET decision?